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Terms of Service

These Terms of Service set out the agreement between you and Zumik, Inc. for use of our websites, APIs, console, documentation, and related services. Please read them carefully - they include important provisions on data ownership, billing, warranty disclaimers, limitation of liability, and how disputes are resolved.

Last updated June 1, 2026

1. Definitions

Capitalized terms used in these Terms have the following meanings:

  • "Zumik," "we," "us," or "our" means Zumik, Inc.
  • "Services" means the marketing site at zumik.ai, the /v1 and /v2 APIs at api.zumik.ai, the customer console at console.zumik.ai, the documentation at docs.zumik.ai, the status page at status.zumik.ai, and any related software, SDKs, and support we provide.
  • "Customer," "you," or "your" means the individual or entity that accesses the Services. If you act for an organization, "you" means that organization.
  • "Customer Data" means the inputs you submit to the Services and the outputs returned to you, together with the artifacts, bundles, sessions, and other state objects you create.
  • "Provider" means a third-party model or infrastructure provider (for example OpenAI, Anthropic, Google, xAI, or Fireworks AI) through which requests are executed.
  • "Documentation" means the usage guides and reference materials we publish for the Services.

2. Agreement and eligibility

By creating an account, accessing, or using the Services, you agree to these Terms, our Privacy Policy, and any order form or plan terms that reference them. If you do not agree, do not use the Services.

You must be at least 18 years old and capable of forming a binding contract. If you use the Services on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

3. Accounts and security

You are responsible for your account, your API keys, and all activity that occurs under them. API keys are sensitive credentials: store them securely, never embed them in client-side code or public repositories, and rotate them promptly if exposed.

You must provide accurate registration information and keep it current. You must notify us immediately of any unauthorized use of your account or credentials. We are not liable for losses arising from your failure to safeguard credentials.

4. Acceptable use

You agree not to, and not to permit any third party to, use the Services to:

  • Violate any applicable law, regulation, or third-party right, including intellectual property and privacy rights.
  • Build or operate malware, ransomware, denial-of-service tooling, automated exploitation systems, or other malicious software.
  • Circumvent or attempt to circumvent rate limits, quotas, billing, authentication, or tenant-isolation controls.
  • Probe, scan, or test the vulnerability of the Services without our prior written consent, or access data that is not yours.
  • Submit content you do not have the right to process, or that is unlawful, harmful, or infringing.
  • Generate content intended to harass, defraud, or deceive, or to create unlawful sexual, hateful, or violent material.
  • Resell, sublicense, or provide raw provider access in a manner that violates an upstream Provider’s terms.
  • Reverse engineer, decompile, or attempt to derive source code of the Services except to the extent that restriction is prohibited by law.

5. Customer Data and ownership

As between you and Zumik, you own and retain all right, title, and interest in Customer Data. You grant us a limited, non-exclusive, worldwide license to host, process, transmit, and display Customer Data solely to provide, secure, and improve the Services and as instructed by your configuration.

We do not sell Customer Data. We do not use the content of your inputs or outputs to train third-party foundation models. Our handling of personal data is described in the Privacy Policy and, for business customers, the Data Processing Addendum.

You are responsible for the accuracy, quality, and legality of Customer Data and for obtaining all rights and consents necessary for us to process it on your behalf.

6. Plans, credits, billing, and taxes

Zumik Pro is offered at five US dollars ($5) per month plus pay-as-you-go credits. Inference credits are consumed against the tokens and diagnostics you use and are billed at Provider pass-through, except where you operate under BYOK, in which case your Provider bills you directly for inference.

Fees are stated and payable in US dollars and are exclusive of taxes. You are responsible for all applicable sales, use, value-added, and similar taxes, excluding taxes based on our net income. Recurring fees renew automatically until cancelled.

Except where required by law or expressly stated, fees and purchased credits are non-refundable. We may change pricing prospectively; we will give reasonable advance notice of material changes, and changes do not apply to the then-current paid term.

If a charge is overdue, we may suspend the Services after notice. You authorize us and our payment processor to charge your payment method for amounts due.

7. Provider execution and third parties

The Services route requests to third-party Providers and rely on third-party infrastructure. Your use of those Providers is also subject to their terms and policies. We are not responsible for Provider availability, model behavior, pricing changes, or upstream modifications, although we route around verified outages where your policy permits.

Where you enable optional continuity routing (for example a last-resort outage bridge), you are responsible for confirming that brokered execution is compatible with your data-residency and compliance requirements.

8. BYOK and BYOC

If you bring your own Provider keys (BYOK), you authorize us to use those credentials solely to execute your requests, and your Provider relationship (including billing and retention) remains with you.

If you deploy a bring-your-own-cloud (BYOC) profile, the inference data plane runs in your cloud environment under a separate engagement. You are responsible for your cloud account, its security configuration, and applicable costs; we are responsible for the control-plane software as described in that engagement.

9. Service levels, support, and beta features

We aim for high availability and publish operational status at status.zumik.ai, but except where a separate service-level agreement is signed, the Services are provided without a contractual uptime commitment.

We may offer features identified as alpha, beta, preview, or experimental. Such features are provided "as is," may be changed or withdrawn at any time, and are excluded from any service commitments and indemnities.

10. Intellectual property and feedback

We and our licensors own all right, title, and interest in the Services, including all software, models of operation, and documentation, excluding Customer Data. No rights are granted except as expressly set out here.

If you give us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or obligation to you.

11. Confidentiality

Each party may receive confidential information of the other. The receiving party will use it only to perform under these Terms, protect it with at least reasonable care, and not disclose it except to personnel and contractors bound by confidentiality obligations. This does not apply to information that is public through no fault of the receiving party, independently developed, or rightfully received from a third party.

12. Warranties and disclaimers

Each party represents that it has the authority to enter into these Terms. EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

AI systems are probabilistic. We do not warrant that outputs will be accurate, complete, reliable, or fit for any particular purpose, and you are responsible for evaluating outputs before relying on them.

13. Indemnification

You will defend, indemnify, and hold harmless Zumik and its affiliates from and against third-party claims, damages, and reasonable costs (including legal fees) arising from your Customer Data, your use of the Services in breach of these Terms, or your violation of law or third-party rights.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.

EXCEPT FOR YOUR PAYMENT OBLIGATIONS AND YOUR INDEMNIFICATION OBLIGATIONS, EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. These limitations apply to the maximum extent permitted by law and do not limit liability that cannot be limited under applicable law.

15. Term, suspension, and termination

These Terms apply while you use the Services. You may stop using the Services and close your account at any time. You may cancel a paid plan effective at the end of the current billing period.

We may suspend or terminate access, with notice where practicable, if you materially breach these Terms, if required to comply with law, or to address a security risk or harm to the Services or others. On termination, your right to use the Services ends; sections that by their nature should survive (including ownership, confidentiality, disclaimers, limitation of liability, and dispute resolution) will survive.

Following termination, you may request export or deletion of Customer Data as described in the Privacy Policy and Documentation, subject to legal retention requirements.

16. Changes to the Services and Terms

We may modify the Services and these Terms from time to time. We will post the updated Terms with a revised "Last updated" date and, for material changes, provide reasonable notice. Your continued use after changes take effect constitutes acceptance.

17. Governing law and dispute resolution

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. The parties will first attempt to resolve any dispute informally by contacting each other.

If a dispute is not resolved within thirty (30) days, it will be resolved by binding arbitration administered under the rules of a recognized arbitration body, seated in Delaware, except that either party may seek injunctive relief in court for misuse of intellectual property or confidential information. To the extent permitted by law, disputes will be resolved on an individual basis and not as a class action.

18. Export controls and sanctions

You represent that you are not located in, and will not use the Services in, a country or region subject to comprehensive sanctions, and that you are not a person with whom dealings are prohibited under applicable export-control or sanctions laws. You will comply with all such laws in your use of the Services.

19. Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, including acts of God, war, civil unrest, labor disputes, internet or utility failures, or Provider outages, provided it uses reasonable efforts to mitigate.

20. General

These Terms, together with the Privacy Policy and any order form or DPA, are the entire agreement between the parties on their subject matter. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger or sale. If any provision is held unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver. Notices to you may be given through the console or by email; notices to us must be sent to [email protected].

21. Contact

Questions about these Terms can be sent to [email protected], or to [email protected] for general inquiries.